There is no way to describe it, I didn't believe it when our lender came back to us after the re mod came through. Jim Sacco and Kim De Santo, with there team down south, gave us a second chance in LIFE! We were on the brink of being homeless, with no alternative, with my business income lost because of the economy and my wife too ill to work we didn't think we could ever afford to live in our own home that we've had for over 20 years, but they told us that they wouldn't accept us as a client unless they were sure they could get it done. Believe me with all the skeptics on processing mortgage companies out there I didn't know what to believe. But during the process they answered all my questions that I had a hard time believing and kept their cool while I freaked out. Everything that
I want to thank you and your team for your outstanding customer service.
I am delighted to have had the pleasure of working with Mr. Sacco, and Ms. Desanto during my recent purchase of our new home. They sent me to qualified company and assisted me with all the processing to make sure the mortgage company followed through with the loan. Your professional and courteous attitude, expert knowledge, and patience in handling my specific issues were very important to my complete customer satisfaction. As you know, I am a correctional officer with a wife and three children. With that in mind, I am very busy and often find it difficult to take on additional task. However, your team provided us with support necessary to purchase our lovely home. This is one less concern for me and I am deeply appreciative of your assistance and support. In contrast, prior to working with the team at Performance 1 , my previous experience with trying to buy a home was disastrous. But not in this case James and Kim handled my issues as if they were their own, and I am completely satisfied. I highly recommend their services to anyone ready to buy a home. I personally plan and utilizing their services again in the future and have referred my extended family and friends to Performance 1 for assistance with their home loan processing needs. Sincerely John Williams 209-594-9456
My story is long and there is much to explain so I apologize for hopping back and forth...
I met Jim through a mutual friend who said he was the guy who could get us help on our delinquent mortgage. I had heard stories and did not believe anyone could help us because we were so behind with payments and property taxes. I had heard horror stories of companies taking your money and giving you nothing but more debt.
I had to give it a try as I am at wits end with the lies and pressure. My buddy had Performance 1 do two deals for him.. Once at him primary residence and 1 at his rental...
We are self employed and saw your business slowing down about 2 yrs prior to getting behind... I called Wells Fargo when we owed no back payments to see what we could do and they said they could not help us unless we were late and probably not help us even at that point. They also said Goldman Sachs owned my loan and Wells just serviced it they DON'T have to help me at all...
We finally got Wells to accept a 3 month smaller payment hoping they would help us but they kept saying no and just tried to get another 3 months of discounted payments while saying they were going to foreclosure on us still. I refused to let them take our home as we have my lady and our two kids and my brother living here. We have nowhere to go at all... They did not care and said we were living beyond our means. Mind you we never took a 2nd out or took money to buy toys we just have been living and trying to keep our family housed and happy.
We have 11 acres and run my business from my shop on the property... Without my property I am homeless and out of work.
We never asked the lender to drop our principle just to drop our interest rate in 1/2 and put all monies owed to the tail of the loan.. It was win win for Wells and us we thought
Month after month Wells put hurdles up and we jumped them. Time after time letter saying that we did not qualify etc etc... They even would lie and say they spoke to me and made less money than I did... It was super crazy and I was at my absolute wits end. I gained 30 lbs through the whole ordeal and everyday my extended family and our children would ask if we would have a home to live in... Finally with TONS of works and on our side sending paperwork back and forth . Wells finally send us a mod that brought our over $4K payment to around $3K
At times I would loose my cool and argue with John, James and Janine but it worked out finally and I have to thank them over and over.. Its is crazy to think we have a fresh start on life. Thanks you so much EVERYONE at Performance 1. Craig Mason 916-261-2873
Craig and I would like to thank James, Kim, Jenean, John and the entire staff at Performance 1 for helping me prepare my documents for my Loan Modification. Two years ago I lost my job and Craig’s hours were cut in half. We tried to obtain a Loan Modification on our own through our lender. We spent several months of time and aggravation only for the lender to deny us. Wachovia/Wells Fargo Bank told us we did not have enough income to qualify for a Loan Modification and that they could not help us after they lied to us for months, stringing us along and then telling us we were stuck with the payment and that we owed them late fees plus what we were behind on our payments. We were devastated. We had the worst loan on the market. It was a neg-am and it recasted and neg am payment made our balance go higher and now we had to pay the higher interest rate it had an adjustable interest rate that reached as high as 8%. We could see that we could not hang on much longer.
One of our friends had gone through the processing with James Sacco for a Loan Modification with great success. He went over our monthly financials and told us he would see if we would qualify. We became more and more nervous. James assured us everything was going to be ok and that it was typical of all lenders. They lose documents and then lie about it. They are way under staffed and too many modification files to keep up with. They do this all the time to customers. They don’t want you guys working with a processing company because they know we are aware of all the qualification guidelines and real estate laws and the homeowner doesn’t. James assured us not to worry because they have identification numbers of employees and confirmation of documents that you send them and to always keep great notes and escalate the file when documents seem to disappear all the time.
After several months of negotiations and great follow up from James and we received a trial modification for a few months and then we got what James promised all along, a final loan modification. It was unbelievable. It was done and over with. It was more than he promised! We received our final documents to sign.
Our Loan Modification is as follows, 2% for the first 5years, 3% the 6th year, 4% the 7th year and the 8th caps at 4.25% and stays at 4.25% for the life of the loan for 32 years. We were 9 months behind on our payments. They forgave $21,000.00 of back payments and late charges. They also reduced our principal balance by $80,514.18, making our new principal balance $366,786.84. We could not believe we received this wonderful Loan Modification. Performance 1 went above and beyond what they had promised. I would always ask James if he thinks we would get a balance reduction, he always would say he won’t promise us that but if you follow our direction then it could be a possibility. We got everything we wished for and much more. I just can’t explain how much stress this took off our life.
The least I could do is to share our story with everyone. We cannot THANK PERFORMANCE 1 enough for all you have done for us. How lucky we were to have found you guys! Not only have you helped us with our mortgage needs on our home, you have done the same for our 2 daughters families, Carla Eaton and Amber Chapkis. They wanted to say thank so much for our loan modifications. We can’t even explain how much this has helped us. I recommend you to everyone that is in need of help with their mortgage. You have been professional, honest and trust worthy to all of our families and you always provided us with excellent customer service through the whole process. Thanks Chapkis Family 707-235-1999. Chapkis Family
Hi James,
Again thank you for the help that you and your staff given to me. This
is the best ever gift that I received this year, to keep my house. I
will not forget for as long as I leave, the date and the time you called
me, and received the very good news. Herminia Pablo 541-654-1728
Today we have reason to celebrate as our Mortgage nightmare has finally come to an end. None of this would have happened without the unselfish dedication of the Performance1 Team. There were days when we were ready to call it quits and just walk away from our home, however we continued to place our faith in these people. They always returned our calls in a timely manner and continued to keep us focused on our goal. All I can say is I am so happy that we didn’t bail. These folks understood the battles with these Mortgage Companies. Every single person from Corporate on down knows their stuff. We can’t begin to tell you all the horror stories we would hear day after day of people losing their homes. I have friends that paid big money to local Attorneys looking for the same outcome that we got and unfortunately they ended up losing everything. We are truly grateful to James and all of the other folks working at Performance1. Bottom line without their hard work and expertise we would not be celebrating today. Thank you again Performance1 and we will continue to refer people your way. Sandra Gather 916-751-6543
